Last updated: 25 August 2026
This Privacy Policy explains how Elise Grace Foxall trading as Grow Through Connection (ABN 96 468 229 164) (“Grow Through Connection”, “we”, “us” or “our”) collects, uses, stores and discloses personal information through growthroughconnection.com.au, our forms, emails and digital-resource services.
We aim to handle personal information transparently and consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
1. Personal information we may collect
Depending on how you interact with us, we may collect:
- your name and email address;
- information you include in a contact form, enquiry or other communication;
- order, transaction and digital-delivery details, such as the resource purchased, amount, date and delivery status;
- billing details needed to process or record a purchase, although complete payment-card details are generally handled by our payment provider rather than stored by us;
- email subscription preferences and engagement information, such as whether an email was delivered, opened or clicked; and
- technical and usage information, such as IP address, browser and device type, approximate location, referring page, pages viewed, timestamps, cookies and similar identifiers.
2. Sensitive information and information about children
Our website and services are designed for adults. We do not knowingly collect personal information directly from children.
We do not need identifiable information about a child’s health, disability, diagnosis, therapy or education in order to provide website downloads or email content. Please do not include a child’s full name or other identifying health or education information in a contact form. If you voluntarily provide sensitive information in an enquiry, we will use it only as reasonably necessary to respond, manage the communication or meet a legal obligation, and will handle it with additional care.
3. How we collect information
We may collect information directly from you when you:
- join our email list or request a free download through a Kit form;
- submit an enquiry through WPForms or email us;
- purchase or access a digital resource;
- respond to a survey, promotion or request for feedback; or
- browse or interact with the website.
We may also receive limited information from service providers that help us operate the website, deliver emails, analyse website use, process payments, prevent fraud or deliver digital products.
4. Why we use personal information
We may use personal information to:
- provide requested downloads, resources and customer support;
- process orders, payments, refunds and transaction records;
- respond to questions and enquiries;
- send educational content, updates and marketing where you have consented or where otherwise permitted by law;
- manage subscriptions and honour unsubscribe requests;
- understand and improve our website, resources, communications and user experience;
- maintain website security, prevent misuse, troubleshoot issues and detect fraud;
- comply with legal, tax, accounting and regulatory obligations; and
- establish, exercise or defend legal claims.
5. Email marketing
When you expressly subscribe or request a free resource with clear notice that emails will follow, we may send you educational content, updates and offers. We do not add a person to marketing emails merely because they make a one-off enquiry or purchase unless they have consented or the law otherwise permits it.
You can unsubscribe at any time using the unsubscribe link in an email or by contacting us. We will action unsubscribe requests as required by the Spam Act 2003 (Cth). We may retain a minimal suppression record so that we do not accidentally resubscribe you. Service messages needed to deliver a purchase or respond to an enquiry are not marketing messages.
6. Cookies and analytics
Our website and service providers may use cookies, pixels and similar technologies to make the site function, remember preferences, maintain security, measure traffic and understand how visitors use the website and emails.
Some cookies are necessary for website operation. Others may support analytics or marketing. You can control cookies through your browser and any cookie controls presented on the website. Blocking cookies may affect some functionality. Analytics information may be aggregated or pseudonymised, but technical identifiers can still be personal information in some circumstances.
7. When we disclose information
We may disclose personal information to trusted providers only as reasonably necessary for the purposes described above, including:
- Hostinger and other website-hosting, security, backup and technical providers;
- WordPress and enabled website themes or plugins, including Kadence and WPForms;
- Kit for email subscriptions, forms and email delivery;
- the payment and digital-delivery provider identified at checkout when paid resources become available;
- analytics, security, fraud-prevention, bookkeeping and professional advisers; and
- government agencies, regulators, courts or other parties where required or authorised by law.
We do not sell or rent personal information or trade mailing lists.
8. Overseas processing
Some service providers may store or process information outside Australia, including in the United States or other countries in which they or their subcontractors operate. Provider locations and infrastructure may change. Where applicable, we take reasonable steps to use reputable providers and address overseas handling of personal information. Overseas privacy protections may differ from those in Australia.
9. Storage, security and retention
We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we hold. These may include reputable service providers, access controls, secure connections, software updates, backups and account security. No internet transmission or storage system can be guaranteed completely secure.
We retain information only for as long as reasonably needed for the purpose for which it was collected, to provide services, maintain transaction and tax records, resolve disputes, enforce agreements or meet legal obligations. Retention periods vary. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to technical backup and legal requirements.
10. Access, correction and deletion
You may ask to access or correct personal information we hold about you, or request deletion where appropriate. Contact us using the details below. We may need to verify your identity and may retain information where required or permitted by law. In some circumstances we may lawfully refuse a request, in which case we will explain why where required.
11. Privacy concerns and complaints
If you have a privacy question or complaint, contact us with enough detail for us to understand the issue. We will acknowledge and investigate the matter and aim to respond within a reasonable time.
If the Privacy Act applies to us and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au/privacy/privacy-complaints.
12. Third-party websites
Our website may contain links to third-party websites or embedded content. We do not control their privacy practices. Please review the privacy information of any third party you choose to use.
13. Changes to this policy
We may update this Privacy Policy when our practices, providers or legal obligations change. The current version will be published on this page with the revised date.
14. Contact
Elise Grace Foxall trading as Grow Through Connection
ABN 96 468 229 164
Email: hello@growthroughconnection.com.au